Bynaus, Inc. — Legal

Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy describes how Bynaus, Inc. (“Bynaus,” “we,” “us,” or “our”) collects, uses, discloses, and protects information processed through the Bynaus platform and related services (the “Services”).

This Privacy Policy applies exclusively to business customers and authorized users acting on behalf of those businesses. The Services are not intended for consumer or personal use.

1. Scope and Role of Bynaus

Bynaus is a business-to-business SaaS provider. In most cases:

• Customer is the data controller
• Bynaus is a data processor or service provider, acting solely on Customer instructions

Customer determines what data is collected, uploaded, recorded, or processed using the Services.

2. Acceptance of This Privacy Policy

By clicking “Accept,” “Agree,” or similar, or by accessing or using the Services, Customer acknowledges and agrees to this Privacy Policy in its entirety.

If you are accepting this Privacy Policy on behalf of an organization, you represent and warrant that you have authority to bind that organization.

3. Information We Collect

3.1 Customer-Provided Data

We process information that Customer or its authorized users submit to the Services, including but not limited to:

• Names, emails, phone numbers, job titles (business contact data)
• Project, jobsite, workforce, schedule, or operational data
• Uploaded documents, files, images, and PDFs
• Voice recordings, call transcripts, and SMS content (if enabled)
• AI prompts, responses, and workflow inputs
• Records, logs, tasks, RFIs, reports, and audit artifacts

This data is referred to as Customer Data.

3.2 Voice, Call, and Messaging Data

If Customer enables voice calls, recordings, or SMS:

• Calls may be recorded or transcribed
• Messages may be logged
• Metadata (timestamps, duration, routing) is captured

Customer is solely responsible for providing any required notices and obtaining consent required by law (including TCPA or similar laws).

3.3 Automatically Collected Data (Telemetry)

We automatically collect technical and usage data, including:

• IP address, device type, browser
• Log files, timestamps, API calls
• Feature usage, workflow execution metadata
• Error logs and performance metrics

This data is used for security, reliability, billing, and product improvement.

3.4 Aggregated and Anonymized Data

We may generate aggregated or anonymized data that does not identify Customer or any individual. Bynaus may use this data freely for analytics, benchmarking, and product improvement.

4. How We Use Information

We use information solely to:

• Provide, operate, and maintain the Services
• Execute workflows and AI-driven processes
• Generate records, logs, summaries, and outputs
• Provide support and customer communications
• Monitor performance, security, and abuse
• Improve and develop the platform
• Comply with legal obligations

We do not sell Customer Data.

5. AI and Automated Processing

The Services use artificial intelligence and automated systems to:

• Extract data from documents and voice
• Generate summaries, classifications, and recommendations
• Route workflows and trigger actions

Customer acknowledges that:

• AI output may be inaccurate or incomplete
• Output is not professional, legal, or safety advice
• Customer is responsible for review and final decisions

6. Data Sharing and Disclosure

We may disclose information only:

1. At Customer direction
2. To service providers and subprocessors (e.g., cloud hosting, OCR, voice, AI infrastructure), under contractual confidentiality and security obligations
3. To comply with law, subpoena, or legal process
4. To protect rights, safety, and security of Bynaus, Customers, or others
5. In connection with corporate transactions (e.g., merger, acquisition)

A current list of subprocessors may be provided upon request.

7. Data Retention

Customer controls data retention through use of the Services. Unless otherwise agreed:

• Customer Data is retained for the duration of the account
• Upon termination, data may be deleted after a reasonable period, subject to:
  • Backup retention
  • Legal, audit, or compliance obligations

8. Data Security

Bynaus maintains commercially reasonable administrative, technical, and organizational safeguards, including:

• Access controls and authentication
• Encryption in transit and at rest (where applicable)
• Audit logging and monitoring
• Role-based access controls
• Secure infrastructure and vendor management

No system is 100% secure, and absolute security is not guaranteed.

9. International Data Transfers

Customer acknowledges that data may be processed and stored in the United States or other jurisdictions where Bynaus or its service providers operate.

10. Customer Responsibilities

Customer is responsible for:

• Lawful collection and use of Customer Data
• Providing required notices and obtaining consents
• Configuring access controls and permissions
• Determining whether data is appropriate to upload
• Complying with industry-specific regulations (e.g., HIPAA, labor laws)

11. No Consumer Rights

The Services are not intended for consumers. Consumer privacy laws (e.g., CCPA/CPRA consumer rights) apply only where legally required and only to the extent applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the effective date of changes. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For privacy-related questions or requests:

Bynaus, Inc.
Email: privacy@bynaus.ai